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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
Your Dynamics CRM organization uses the interactive service hub. You need to identify which security role must be assigned to you before you can create a new interactive dashboard. What are two possible security roles that will achieve the goal? Each correct answer presents a complete solution.
A. Activity Feeds
B. System Administrator
C. System Customizer
D. Customer Service Manager
You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend?
A. Microsoft Parature
B. the Engagement Hub
C. the interactive service hub
D. the Integrated Desktop Agent
You plan to create a service activity. You need to identify which resources can be added to the service activity. What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,
A. a user
B. a territory
C. a business unit
D. a facility
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It is useful for the candidates to know MB2-714 Microsoft Dynamics CRM 2016 Customer Service exam topics.
Manage cases and the knowledge base (25-30%)
Manage queues, entitlements, and service level agreements (SLAs) (25-30%)
Manage service scheduling, interactive service hub, and the unified help desk (20-25%)
Work with FieldOne and surveys and perform service management analysis (20-25%)
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